Instant Remote Console

ConX-SFP gives MSP, reseller, and enterprise operations teams a dependable way to reach customer consoles in minutes—no site VPNs, no truck rolls, no bespoke jump boxes.

Challenges this solves

  • Break/fix incidents where the WAN is down but serial access is still required
  • Volume provisioning across dozens of small sites with limited onsite skills
  • Support contracts that demand audited access without granting LAN credentials

How it works

  • Drop in: Insert ConX-SFP into any spare 1G SFP slot on the customer gateway, switch, or firewall—it presents just like a standard optic.
  • Cable the console: Connect the supplied serial lead (single port or dual via breakout) to the device’s RS-232 console.
  • Let it phone home: ConX-SFP acquires an IP via DHCP and establishes outbound TLS to the ConX Portal (cloud or on-prem).
  • Click to connect: From the portal, launch a browser-based console session with per-user authentication and logging.

Why teams adopt it

  • Works through NAT and CGNAT with no inbound rules to negotiate
  • Ships preconfigured, so non-specialists can install it at the remote site
  • Provides a uniform interface for routers, switches, firewalls, PDUs, and servers

Quick-start checklist (~5 minutes)

  1. Insert the ConX-SFP into any spare host cage.
  2. Cable the ConX-SFP serial lead to the target device (9600 8N1 by default).
  3. Verify DHCP assigned an address on the management VLAN.
  4. Open the portal and start the console session.

Tip: Air-gapped or regulated environments can use the ConX Portal in on-premises mode—no traffic ever leaves your network.